Privacy Policy

1. Introduction

At Preemptly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer success management platform and services.

By using Preemptly, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Organization information (company name, domain)
• Customer data you input into the platform
• Files and documents you upload
• Communications with our support team
• Payment information (processed securely through third-party providers)

2.2 Information We Collect Automatically

When you use our services, we automatically collect:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system, unique identifiers)
• Usage data (features used, actions taken, interactions)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services you choose to integrate with Preemptly, such as CRM systems, support platforms, and other business tools.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Generate AI-powered insights and analytics
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: When you authorize us to share information
• Service providers: With third-party vendors who perform services on our behalf
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Legal requirements: When required by law or to protect our rights
• Within your organization: With other users in your organization account

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account or data, we will delete it from our active systems within a reasonable timeframe, subject to legal and backup retention requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us through your account representative or support team.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and improve your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

9. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through your account representative or our support team.

14. Compliance

Preemptly is committed to complying with applicable data protection laws and regulations, including GDPR, CCPA, and other relevant privacy frameworks. We continuously review and update our practices to maintain compliance and protect your privacy rights.