Last Updated: December 2, 2025
By accessing or using Preemptly's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Preemptly provides a customer success management platform with AI-powered insights, analytics, and tools to help businesses manage customer relationships effectively. Our services include but are not limited to:
To access Preemptly's services, you must have an authorized account. Accounts are created by our sales team or authorized administrators. You are responsible for:
You agree to use Preemptly's services only for lawful purposes and in accordance with these Terms. You agree not to:
Your use of Preemptly is also governed by our Privacy Policy. We take data security seriously and implement industry-standard measures to protect your information. You retain ownership of your data, and we will not sell or share it with third parties except as described in our Privacy Policy.
All content, features, and functionality of Preemptly, including but not limited to software, text, graphics, logos, and trademarks, are owned by Preemptly or its licensors and are protected by copyright, trademark, and other intellectual property laws.
Preemptly offers various subscription plans. By subscribing to our services, you agree to pay all applicable fees. Fees are billed in advance and are non-refundable except as required by law or as explicitly stated in your subscription agreement.
We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the service.
We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the service will immediately cease.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PREEMPTLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREEMPTLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
You agree to indemnify and hold harmless Preemptly and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the services or violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Preemptly operates, without regard to its conflict of law provisions.
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of the services after such changes constitutes acceptance of the new Terms.
If you have any questions about these Terms of Service, please contact us through your account representative or our support team.